Your Privacy, Our Protocol
Clear commitments on how we collect, use, and protect your information. No hidden clauses, no ambiguity—just the standards you deserve.
Information We Collect
To provide a seamless experience for our cleaning services in Makati and Metro Manila, we gather specific details that allow us to tailor our quotes and service delivery to your exact needs. We strictly collect Contact Information (name, email, phone number) and Service Details (property type, specific cleaning requirements, preferred scheduling). This data is used solely to generate accurate estimates and coordinate logistics with our cleaning teams.
Data Security
We do not store credit card information or sensitive personal IDs. All digital records are encrypted and stored on secure servers compliant with Philippine Data Privacy Act standards.
Data flows directly from your inquiry to our secure scheduling system.
How We Use Your Details
We adhere to a strict "Purpose-Limitation" principle. Your data stays in the lane you chose.
When you request a quote, we use your contact info strictly to send the estimate and clarify service scope. We do not add you to marketing lists without explicit consent.
Once booked, your address and schedule are shared only with the assigned cleaning team lead. This is necessary for operational execution.
Post-service, we may retain data for warranty purposes or quality assurance. You can request deletion at any time via email.
Third-Party Disclosure
CleanWiseSolution operates independently. We do not sell, trade, or rent your personal information to third parties.
- Payment processors (for online payments) only receive transaction data.
- Legal authorities only if compelled by a valid court order.
Your Rights Under PDPA
You have the right to access the data we hold about you, correct inaccuracies, and request the erasure of your personal data ("Right to be Forgotten").
Data Retention
We retain your data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Inactive client data is purged every 24 months.
Contact Our DPO
For any privacy-specific concerns, please reach out directly to our designated data protection officer.
[email protected]
Poblacion, Makati City, Metro Manila
+63 917 852 6848